Increased sales and retention for many online businesses

Learn more about the benefits of using live chat software in your online business, that might be helping you increase your sales and improve your customer support. Offering live chat services on your site for pre-sales inquiries and customer support is a great idea that has certainly increased sales and retention for many online businesses.

And how does live chat works?

In most instances, very little in the way of software is hosted on your own site. You are provided with a few snippets of code to add to your pages, along with a button. The code signals the live chat server, hosted by the service, when somebody visits your site. The chat service then sends a signal to software installed on your desktop computer, or in some cases via an online application, to alert you to the fact that you have a visitor.

From there, you can watch in real time as the visitor moves throughout your site. At any point, you can pop open a window to offer customer service and support, as is common in bricks and mortar stores - although in an online environment, this can startle some prospective clients - not a great way to try and generate sales.

While you have the client or "operator" application open, the button on your site will indicate to visitors that you are available to chat. When your software is disabled or not running, the live chat/support button will indicate that you aren't available, but a message can be left for you.

You must find the cheapest live support services around , an economical way to improve your sales, customer service and support without skimping on quality!